Returns Policy
General Return Guidelines
1. Eligibility for Returns:
• Items must be returned within 30 days of delivery.
• The item must be unworn, unused, and in original packaging.
• Proof of purchase is required (order confirmation or receipt).
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2. Non-Returnable Items:
• Custom orders, personalized items, and limited edition prints are non-returnable unless they arrive damaged or defective.
• Any item returned without meeting the above conditions may not be eligible for a refund or exchange.
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Art Prints
1. Damage During Shipping:
• If your art print arrives damaged, please contact us within 7 days of delivery. Provide photos of the damage along with your order number to expedite the resolution process.
• Damaged prints will be eligible for either a replacement or a full refund, depending on stock availability.
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2. Returns for Art Prints:
• Art prints returned for reasons other than damage or defect may incur a restocking fee of up to 20%.
• Customer is responsible for return shipping costs unless the return is due to an error on our part.
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Clothing
1. Sizing Issues:
• If your clothing item does not fit, we are happy to offer a size exchange if an alternative size is available. Please ensure the item has not been worn or washed.
• For exchanges, customers are responsible for shipping costs to and from our facility.
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2. Damages or Defects:
• If your clothing item arrives damaged or defective, please contact us within 7 days of delivery. We’ll replace the item or issue a full refund at no additional cost to you.
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How to Return an Item
1. Initiate the Return:
• Contact me at iodoconcept@gmail.com with your order number and reason for return. If possible, include photos if the item is damaged or defective.
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2. Pack and Ship:
• Pack your item securely in its original packaging (or equivalent protective packaging if the original is not available).
• Ship the item using a trackable method. We are not responsible for items lost in transit.
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3. Refunds:
• Once I receive and inspect the item, I will issue a refund to your original payment method within 5–7 business days.
• Shipping costs are generally non-refundable unless the return is due to our error.
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